M/M/1/FCFS/~ /~ QUEUE MODEL SIMULATION WITH EXCEL

Nasrulloh Tegar Pratama; Aditia Sovia P

doi:10.69933/jocsit.v1i1.67

Authors

Nasrulloh Tegar Pratama University Logistic & Business International Author
Aditia Sovia P University Logistic and Business International Author

DOI:

https://doi.org/10.69933/jocsit.v1i1.67

Keywords:

simulasi, fulfillment, antrian, e-commerce

Abstract

Queuing Theory is a conceptual framework used to analyze and optimize the queuing or waiting process in the context of a service system. In queuing theory, customers arrive at the service server from a source, where they can immediately start service or wait in a queue if the server is busy. Once service is complete, the server automatically serves the next customer in the queue. In queuing analysis, customer arrival time is represented by the inter-arrival interval while service is measured by service time per customer. Even though queuing theory is a simple method, it can become complex if done manually because it requires high accuracy. Using Microsoft Excel is the right tool because it makes it easier to carry out calculations accurately. Excel displays the calculation results in spreadsheet form so that the calculation stages can be more easily understood..

Abstract

Queuing Theory is a conceptual framework used to analyze and optimize the queuing or waiting process in the context of a service system. In queuing theory, customers arrive at the service server from a source, where they can immediately start service or wait in a queue if the server is busy. Once service is complete, the server automatically serves the next customer in the queue. In queuing analysis, customer arrival time is represented by the inter-arrival interval while service is measured by service time per customer. Even though queuing theory is a simple method, it can become complex if done manually because it requires high accuracy. Using Microsoft Excel is the right tool because it makes it easier to carry out calculations accurately. Excel displays the calculation results in spreadsheet form so that the calculation stages can be more easily understood..

Downloads

Download data is not yet available.

Author Biography

Aditia Sovia P, University Logistic and Business International

Logistics

References

R. Andini, "Penerapan Teori Antrian Bongkar Muat Pada Docking Kapal Tanker," 2021. DOI: https://doi.org/10.26740/mathunesa.v9n2.p437-446

R. Ballou, Business Logistics Management: Planning, Organizing And Controlling The Supply Chain, 2004.

R. Jain, Introduction To Queueing Theory, 2017.

W. D. Kelton, Simulation With Arena, 2015.

D. D. Kusuma, "Analisis Teori Antrian Dan Optimalisasi Pelayanan Pada Alfamart Perum Cengkong Menggunakan Model Single Channel-Single Phase," 2023. DOI: https://doi.org/10.32672/jse.v8i2.5967

E. H. Pellondou, "Analisis Teori Antrian Pada Jalur Sepeda Motor Stasiun Pengisian Bahan Bakar Umum (SPBU) Oebobo," 2021.

A. I. Pradina, "Dampak Peningkatan Bisnis E-Commerce Dalam Pengembangan Mutu Transportasi Logistik Graha Trans," 2023.

E. Sanggala, E. Mulyati, and N. R. Desta, "Analisis Sistem Antrian Untuk Menentukan Jumlah Operator Angkut Yang Optimum Dengan Metode Teori Antrian Untuk Meminimalkan Waktu Keterlambatan Pengiriman Kantong Surat Dan Barang Prioritas Di PT. Pos Indonesia (Persero) Kantor Mail Processing Center(MPC)," 2019.

D. D. Sinaga, L. Widyastuti, and A. Nu, "Perancangan Estimasi Jumlah Teller Menggunakan Pendekatan Teori Antrian Pada Bank X Kantor Cabang Pembantu Pematang Siantar," 2021.

H. A. Taha, Operation Research: An Introduction, 2017.