APPLICATION OF USER CENTERED DESIGN (UCD) METHOD FOR DEVELOPING USER INTERFACE AND USER EXPERIENCE IN THE KAIA-PAY APPLICATION

Authors

  • Beben Sutara Universitas Sebelas April Sumedang Author
  • Nurul Wulan Universitas Sebelas April Sumedang Author
  • An-Nisa Aina Nurwaida Universitas Sebelas April Sumedang Author

DOI:

https://doi.org/10.69933/jocsit.v1i1.2

Keywords:

Implementation of User Centered Design, UI/UX, KAI-PAY Application

Abstract

CV Kaia Project is one of the business entities engaged in PPOB which provides digital products such as credit purchases, data packages, PLN Tokens, game vouchers and others. The role of the PPOB system at CV Kaia Project is supported by the KAIA-PAY Application. Based on the results of interviews, namely with the owner of CV Kaia Project, currently the KAIA-PAY Application is already in the implementation stage, but there are several obstacles in its implementation including no forgotten password feature, OTP codes cannot be sent via SMS, etc. while distributing questionnaires on the initial design, namely the results of the initial design evaluation, namely a total of 5 aspects that are worth bad, namely attractiveness, clarity, efficiency, accuracy, stimulus while 1 aspect of novelty is below average. So this research aims to improve User Interface design in accordance with the needs and convenience of KAIA-PAY Application users by applying the UCD Method.  The application of the UCD method and evaluation using the User Experience Questionnaire (UEQ) shows that the evaluation results after improvement, namely for the clarity aspect, get a good score, and for the aspects of attractiveness, efficiency, accuracy, stimulation, and novelty get excellent scores.

Abstract

CV Kaia Project is one of the business entities engaged in PPOB which provides digital products such as credit purchases, data packages, PLN Tokens, game vouchers and others. The role of the PPOB system at CV Kaia Project is supported by the KAIA-PAY Application. Based on the results of interviews, namely with the owner of CV Kaia Project, currently the KAIA-PAY Application is already in the implementation stage, but there are several obstacles in its implementation including no forgotten password feature, OTP codes cannot be sent via SMS, etc. while distributing questionnaires on the initial design, namely the results of the initial design evaluation, namely a total of 5 aspects that are worth bad, namely attractiveness, clarity, efficiency, accuracy, stimulus while 1 aspect of novelty is below average. So this research aims to improve User Interface design in accordance with the needs and convenience of KAIA-PAY Application users by applying the UCD Method.  The application of the UCD method and evaluation using the User Experience Questionnaire (UEQ) shows that the evaluation results after improvement, namely for the clarity aspect, get a good score, and for the aspects of attractiveness, efficiency, accuracy, stimulation, and novelty get excellent scores.

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Author Biographies

  • Beben Sutara, Universitas Sebelas April Sumedang

    Teknik Informatika

  • Nurul Wulan, Universitas Sebelas April Sumedang

    Teknik Informatika

  • An-Nisa Aina Nurwaida, Universitas Sebelas April Sumedang

    Teknik Informatika

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Published

21-06-2024

How to Cite

[1]
B. Sutara, Nurul Wulan, and An-Nisa Aina Nurwaida , Trans., “APPLICATION OF USER CENTERED DESIGN (UCD) METHOD FOR DEVELOPING USER INTERFACE AND USER EXPERIENCE IN THE KAIA-PAY APPLICATION”, JOCSIT .. J. Collab. Sci. Informatics Technol., vol. 1, no. 1, pp. 1–13, Jun. 2024, doi: 10.69933/jocsit.v1i1.2.

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